Customer Service

About the role

When something goes wrong, you're who students find first. You'll answer questions and complaints over WhatsApp and social media, and most of them come down to payments, premium access, or how a feature works. A lot of the people writing in are stressed, sometimes about an exam that's days away. Getting them a clear answer fast is the whole job.

What you’ll do

• Answer students quickly, in plain language.
• Follow payment and access problems until they're actually fixed.
• Pass bugs and repeat complaints to the product team.

What we look for

• You stay patient, even when the person on the other end isn't.
• You write replies people can follow the first time.
• You've got a laptop and internet you can rely on.

What you get

• Pick the hours you work by slot.
• Work from anywhere.
• A certificate and a recommendation letter when you finish.

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